Exclusão de Dados do Usuário

Última atualização: 23/02/2026

Os apps que acessam os dados do usuário devem permitir que os usuários solicitem a exclusão de seus respectivos dados. Para atender a esse requisito, siga as instruções abaixo para solicitar a exclusão de dados relacionados ao Fatura Cloud.

How to request data deletion

  1. Open a support request by email to suporte@drm.tec.br including: your company name, tenant identifier (if available), and a clear request to delete personal data.
  2. If you are an end user and the data belongs to a tenant, contact the tenant (the company that sent you messages) to request deletion — the tenant is the data controller for those records.
  3. Alternatively, tenants can request deletion via the admin panel or by contacting our support team with an authorized account.

Required information

Please provide at least one unique identifier so we can locate the records to delete (e.g., phone number, invoice_id, or tenant_id). Example payload for support email:

Tenant: Acme Ltd.
Tenant ID: 123456
Subject: Data Deletion Request
User identifier: +5511999999999 (phone) or invoice_id: INV-2025-0001
Reason: User requested data removal
Authorization: (attach proof or admin confirmation)

What we will do

  • Confirm receipt and scope of the request within 5 business days.
  • Provide an export of the personal data we hold (if requested) in a structured format.
  • Remove or anonymize personal data from active systems within a reasonable timeframe, subject to legal retention obligations.
  • If data cannot be fully deleted due to legal requirements (e.g., fiscal retention), we will isolate and minimize processing and inform the requester.

Callback / webhook option for automated requests

Tenants may provide a callback URL to receive confirmation once deletion is completed. To register a callback, include the following in the support request:

callback_url: https://your-domain.example/privacy/data-deletion-callback
callback_method: POST
callback_auth: Bearer <token> (optional)

We will POST a JSON payload to the provided callback URL when deletion is completed:

{
  "tenant_id": "123456",
  "request_id": "req-abcdef",
  "status": "deleted", // or "partially_deleted" / "retained_for_legal"
  "deleted_at": "2026-02-01T12:34:56Z"
}

Contact

Send deletion requests to suporte@drm.tec.br. For urgent or bulk requests, include tenant admin authorization.